Managing your energy tariff and account with Shell Energy is made easy through the supplier’s online account system and handy mobile app. If you have problems or anything isn't clear, just drop us an email at help@so.energy or call us on 0330 111 5050 (We're open Monday to Friday, 9am - 5pm) and we'll talk you through it.. Log In Enter this in the box under the word Password. Shell Service Stations. Its uses are not as extensive as the online portal, but it lets you do the basics so you manage the essentials when on the go. Discover Shell Energy for business Endorsed by you Call 020 3936 0059 or Get a free callback now. Shell Energy. If you have entered your details correctly, you will have now completed the Shell Energy login process and be logged in to your online account. If you are using a speed dial code, try dialling the full telephone number to see if this connects. When you have logged in, you can change your password to something more suitable and personal. Shell Energy broadband customer service contacts, problems and complaints How to contact Shell Energy customer services and technical support. This will be from noreply@mail.shellenergy.co.uk, with the subject line ‘Welcome to Shell Energy’. Why invest in Shell Why invest in Shell. Sign in to your account to view invoices, industry news, and up-to-date market prices to help you manage your energy supply. switches worldwide, Go to the Shell Energy login page and click the, Enter your email address, username or account number and press the, Go to your email account associated with your energy tariff. Energy and innovation. The online account, known as My Account, is designed to make managing your Shell energy tariff simple and hassle free. If your account has already moved to Shell Energy, please contact Shell Energy directly. Call 0800 111 999 for the emergency gas service. Overall Shell Energy broadband customer rating: 73% (average: 76%) Although Shell wasn't the worst performer overall, and it did have an above-average rating for value, its recommendation score was the lowest of all providers, with just over 35% of Shell customers saying they would not recommend them to friends and family. If this is the case, please contact us on chat so we can run some tests and we’ll advise you on next steps . d) Change of banking details scams An individual claiming to be an employee from a Shell company, its Finance department, or a representative of Shell informs a customer/supplier that there has been a change to Shell’s bank account details. Find out everything there is to know about our Shell Recharge, Shell’s new Electric Vehicle charging service. In most cases it’s no reason to panic as it’s easy to reset your password. This is true for your Shell Energy login password, so don’t worry if you forget it. If you have no dial tone, the line is crackly or are still experiencing problems, move onto the steps below. We're here for you and happy to help. Quote & Switch + Customer Benefits + Perks Rewards Perks FAQs; Warm Home Discount + Help and Support Account Health Check + Treating Customers Fairly Network Operator Standards You’re logged in and ready to manage your account online. Welcome to Shell Card Online. On these you can submit meter readings, view your monthly energy bills and top up the credit in your account. Shell Energy also paid £200,000 into Ofgem's redress fund. Find out how to contact Shell Energy to get the answers you need! Unfortunately, it does not have great reviews on either store, with customers complaining it is very basic with limited functionality. Here we break down the complete process step-by-step for reference if you’re having a few problems logging in. It's really important to note that these issues don’t affect the safety or accuracy of the meters. Simply head to the ‘My details’ section of your account and follow the instructions to set a new password. This will let you get to the login page with one simple click. Shell Energy UK Contact-Us; 0330 094 5800 I feel like the present in a pass-the-parcel game where I'm definitely not getting any rewards from it. If you have one, we recommend testing your phone in this socket to see if the problem continues. Customers will be pleased to hear that the Shell Energy login process is simple and straightforward, taking a matter of seconds when you know what you’re doing. The problem is only with the meters being able to send the reading information to us. Then select join. Step 3. If you use a micro-filter try swapping this for a spare, to see if this is causing the issue. 2 Ensure Wi-Fi is switched on and select your Shell Energy Wireless Network, this starts with the letters SHELL. Every Shell Energy customer will automatically have an online account. Shell Energy offers renewable electricity as standard – this means 100% of the electricity supplied to Shell Energy customers comes from renewable sources like wind, solar and biomass. Let's walk through it together To find out whether the issue is being caused by something within your property, try disconnecting all other equipment and leave only your phone connected directly to the master socket. Shell Energy contact. If you need to talk to us about your statement, it's useful having these to hand. Make sure you only check this box when using your own device. Smell gas? The first time you log in, you will need to use the password provided to you by Shell. Read our handy Shell Energy login guide to find out how to access this great online portal and set up an account, as well as where you can download the app version for your mobile phone. It took months to resolve. They offered me a new tariff with payments based on previous usage, broadly in line with previous tariff. Important information for Post Office broadband customers, and COVID-19 updates. What is the additional benefit for a Shell Energy customer joining Go+? Customers will be pleased to hear that the Shell Energy login process is simple and straightforward, taking a matter of seconds when you know what you’re doing. M 100% M 100% 1 Tap Apps on your home screen then tap the settings icon. It’s not just your online account where you can manage your tariff and account. Contact Us Info. If you’re still having issues making or receiving calls. Now you are on the Shell Energy login page, you need to enter your personal details in order to log in to your online account. Shell Energy. Here we take at the supplier’s customer service experience, complaints handling and ratings on online review sites. If this is the case, please contact us on chat so we can run some tests and we’ll advise you on next steps. Still need help? When will First Utility and Shell Energy customers be paid? Is there a call bar on your line that may block calls to that number, Try dialling the number from a non-Shell Energy Broadband phone (such as a mobile). Upgrade your home with the latest smart thermostat and you can control your heating – whenever you want, from wherever you are. The last detail you need to enter in order to complete the Shell Energy login process is the password associated with your online account. If you’re having problems logging in, please follow the steps on this article. It happens to the best of us - we are trying to log in to an online account and we can’t remember our password! Here’s a list of all the things you can do: How much energy are you currently using? Shell Energy login: step-by-step login guide. This will probably be a random combination of letters and numbers and therefore pretty difficult to memorise. If you check the Remember me box, your details will be saved on the device you’re using meaning you will not have to enter them every time you want to log in. If the call connects, there may be an issue with the Shell Energy Broadband network. Find out with our handy energy consumption calculator. If you have any further concerns, either relating to this announcement or to your energy account, please contact Green Star Energy as usual. Fourth quarter 2020 results – February 4, 2021 Results and reporting … Shell Energy told us that some customers have already received refunds and compensation. We love feedback. My account login for Green Star Energy. Sorry to hear that. Here we break down the complete process step-by-step for reference if you’re having a few problems logging in.. Access the Shell Energy login page Shell said all 700,000 customers would automatically have 100% renewable electricity as part of their tariffs, as well as a discount at Shell service stations. Shell’s app is available for both Android and Apple devices and can be downloaded form the Google Play Store and App store respectively. Once you have entered the required details, the final stage is to press the blue Log in button. This email will activate your online account. Sorry, we're not able to accept a reading at the moment. I used to be with First Utility, Great. Some types of master socket also have a test socket located underneath the faceplate. If you’re having issues making or receiving calls, please follow these steps to resolve the problem. This is your Account Number and Bill Reference Number. Alternatively please contact us via live chat between 7am to 9pm weekdays and 9am to 5pm on Saturdays, by clicking the blue button, bottom right of your screen. Electric Charging. You will then receive your Shell Energy login details in one of the welcome emails sent to your registered email account. The primary account … If there’s a specific number that you can’t connect to, please check the following: If you’re still having issues making or receiving calls, contact us and we’ll resolve the problem. The first step is to enter either your email address, username or account number: You only need to provide one of these details so choose the one you find the easiest to remember. Royal Dutch Shell plc Strategy Day Investor presentations. Why invest in Shell Why invest in Shell. At Shell Energy, we supply 100% renewable electricity as standard, natural gas and bespoke low-carbon energy supply options to businesses across the UK. Thank you for the feedback, it helps us improve our customer experience, we will get this reviewed. Now you know how to complete the Shell Energy login process and access your account, let’s find out what you can actually do when you are logged in. Shell Chemicals Safety Data Sheets Login to Shell Fleet Hub. Fourth quarter 2020 results – February 4, 2021 Results and reporting … Your personal, 24/7 online management tool for Shell Card. f you’re having issues making or receiving calls, please follow these steps to resolve the problem. Shell Card Online. If the call connects, there may be an issue with the Shell Energy Broadband network. Try our online virtual assistant, Ask Us, available 24/7.. Alternatively please contact us via live chat between 7am to 9pm weekdays and 9am to 5pm on Saturdays, by clicking the blue button, bottom right of your screen. Previously known as First Utility, Shell Energy offers a range of broadband options. Thanks to the Shell Energy app, you also have access to your account on your mobile phone. In total, Shell Energy will pay out £390,000: £190,000 in refunds and compensation to customers; £200,000 payment to Ofgem’s redress fund to support vulnerable customers. Shell Energy login: online account & app. Submit your latest readings. Log in faster each timeOn the Shell Energy login page, there is an option to save your login details. There are two ways to do this: Handy login tip!To save yourself time when you want to log in to your account, save the Shell Energy login page in your favourites bar. I’m having issues making or receiving calls. Read reviews about the app, as well as Shell Energy in general, in our dedicated Shell Energy reviews guide. Monday - Friday: 8am - 8pm, Saturday: 8.30am - 5pm, Get free energy advice without obligation. No password needed, just one click on a link and you’re into your Shell Energy online account. Royal Dutch Shell plc Strategy Day Investor presentations. Our help team is here 8am to 8pm, Monday to Friday, and 9am to 4pm on Saturdays. Make sure you have a dial tone on your phone. Double check the wires going into the master socket, to ensure that these are not loose or damaged. Find out more about our new Shell V-Power and our market-leading lubricants. Customer Login. Login. Make sure none of your phones are off the hook, then test with a different phone altogether to see if you are still experiencing problems. Take a look here and find the answers to all your Shell forecourt and in-store questions. Try our online virtual assistant, Ask Us, available 24/7. It’s never been easier to manage your energy account and have control over your spending with these app features: • Log in using your email address • Submit your m… Logically, when trying to access your Shell Energy account you need to find the login page. I'm a Shell energy customer and need to know if there a limit on how many litres the fuel discount applies to in Shell Go+ The Shell Energy login process for the app is very easy - you just need to enter your email address (the one associated with your Shell tariff) and password. your Shell Energy Wireless Network, this starts with the letters SHELL. It helps us improve our customer services, so thank you very much. Since taken over by Shell, problems! This is something Shell could improve on in the future as it develops newer versions. Most homes have a master socket where the telephone line enters your house. We believe that home energy matters. Shell Energy Europe provides your business with advanced and high value solutions for energy assets and commodities, including natural gas, power and CO 2, across a broad range of European markets. Fuels & Lubricants. Frequently Asked Questions 3 When prompted enter your WiFi Password shown on your ‘Keep Me’card. Shell’s online account system has loads of great features that makes managing your tariff easy and stress free. As a Shell Energy customer how do I get my partner saving from Shell Service stations? Below is an example of a typical So Energy online account. They’ll continue to record the amount of gas or electricity that you’re using. If the dial tone is interrupted or stuttered, it means you have a new voicemail message. Shell Energy Europe. Not having success getting your questions answered through your online account? When you sign up for one of the supplier’s tariffs, an online account will be set up for you. 2. Below is an example of a So Energy gas and electricity statement, paid by fixed monthly Direct Debit. Shell will. If you’ve tried to log in, and have reset your password but still can’t access your online account, a notification will appear at the top of your screen saying ‘email me a link to log in instantly’. 1. Post Office broadband joins Shell Energy; ... At Shell Energy, we make it easy to manage the energy you use. If you forget your password, here’s what you need to do: Stuck logging in?Call one of our knowledgeable advisers and get logged in in minutes. Please try again later or email your readings to reads.management@first-utility.com. Shell Energy Europe What rewards do I get for joining Shell Go?. This won’t affect your service and you can retrieve it by using your home phone’s voicemail. March: First Utility rebranded as Shell Energy. COVID-19 delivery impacts Due to COVID-19 and its current impact on Australia Post, along with higher than normal order volumes, delivery of Shell Cards may take longer than usual. Emergencies. They then charged me twice in the same period for my energy, doubling my bill and demanding I increased my direct debit by 50%! The mobile energy app has similar functionalities to the online account, letting you submit meter readings, top up credit, view monthly bills and chat to a Shell agent. Energy and innovation. If you’re still having issues making or receiving calls, contact us and we’ll resolve the problem. ‎The Shell Energy app provides a range of online features giving you the power to save your energy, and therefore your money, on the go. We've highlighted areas that may be of interest. It is best to check with a corded handset, but if you’re using a cordless phone make sure the batteries are fully charged. 500,000  21,219 likes. For the past 1.5 weeks I have been on the Shell Energy live chat system + calling, calling, calling Shell Energy customer support dept and no-one is able to help me with my issue. View Energy and innovation. Thank you for the feedback, it helps us improve our customer experience, we will get this reviewed.